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Category: Cloud Telephony

What Is Interactive Voice Response (IVR) And Why Use It?

What Is Interactive Voice Response (IVR) And Why Use It?

The Interactive voice response (IVR), an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate department. Callers, in response to the automated queries in the IVR, callers enter information either by using voice or by making selections from pre-determined options using their telephone keypads. IVR systems dramatically improve call center efficiency by accurately routing calls to the most appropriate departments or staff to handle caller inquiries and by gathering important background…

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IVR Systems: Technology Simplifying Lives

IVR Systems: Technology Simplifying Lives

We all are aware of IVR or interactive voice responses, whenever we call our customer care service for any enquiry or help, we hear a prerecorded voice .The voice welcomes us and asks about our query. It gives instructions and tells us to press specific keys to resolve the query or direct us to specific channel. This type of technology is called IVR.IVR stands for Interactive Voice Response. The technology enables interaction between human and computer through the prerecorded voice….

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The Benefits of IVR Systems

The Benefits of IVR Systems

Everyone is familiar with the Interactive Voice Response (IVR) System, the voice that instructs us to take certain steps when calling customer care. However, the sad truth is that many managers, entrepreneurs, and CEOs do not understand the value of this simple tool to their company. The system is a telephony menu system. It allows identification, segmentation, and routing of callers to the most appropriate agent within a business’s team. IVRs give businesses the authority to record customized greetings, messages, and…

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IVR Systems for Your Business- Why You Need Them

IVR Systems for Your Business- Why You Need Them

In the present time, several businesses are using a professional IVR voice to connect with their customers. This system is responsible for the increase in customer satisfaction because first it is available all year round and second because it helps with immediate connectivity for urgent requirements. Here are the some of the most productive ways to use an IVR for your business: Use them for customised conversation Does your business have callers calling from different geographical regions? If yes, then it…

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