In the present time, several businesses are using a professional IVR voice to connect with their customers. This system is responsible for the increase in customer satisfaction because first it is available all year round and second because it helps with immediate connectivity for urgent requirements. Here are the some of the most productive ways to use an IVR for your business:
Use them for customised conversation
Does your business have callers calling from different geographical regions? If yes, then it is time that you think of connecting with them in their local language. Being able to do so eliminates the communication barrier between you and your customers, thus improving chances of converting them into successful business prospects. IVR Systems enables the caller to select the language he wants to interact in from a list of language options and to make quick decisions as the message is well conveyed and better understood.
Makes your Business look Professional and Larger than life
If you are a start-up with a limited workforce to carry out your daily tasks at office, it does not mean that you need to project the same image in the market. For example, if you have a workforce of only two people and there aren’t any departments in the office, you can still portray your company as big with an IVR. Moreover, the customised welcome greeting portrays a professional image of your company.
Gives better Customer experience
An IVR system automatically directs the customers’ call to agents who are most qualified to address their queries. The system offers a menu of departments for the customer to select from and to choose the most appropriate department in accordance with his query. Customers find IVR very user-friendly as it saves them a lot of time if their call is directly forwarded to the right department.
Acts as a Virtual assistant
Are you looking for an efficient replacement of your receptionist? Well IVR is your system. Alike your receptionist’s responsibilities, the IVR too can handle most of the business’ calls and forwards them to the concerned department. An IVR routes all the calls to the right department in a more efficient manner and saves the business a lot of time. Moreover, IVRs also provide businesses with reports of call logs. The best thing is that it never goes on a vacation, and is always available to callers all year round.
Helps in marketing
Marketing is an inevitable part of any business. IVR, today, is being used as a marketing tool by many businesses. The welcome message, which plays when a customer calls your business, speaks for your brand and helps you build a brand image.